Our contact details
Queensgate House | 48 Queen Street | Exeter | Devon | EX4 3SR
Tel: 01392 984955
Email: info@flatpackwezard.co.uk
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics. These will include the first and last name of any customer or person making an enquiry to our company, a contact telephone number, email address and the full address and postcode of that person.
- Loyalty scheme customers may if they wish, provide a username and password on our website using our SSL Certificate
- Employee details will include personal identifiers, contacts and characteristics. These will include the full name of any employee, a contact telephone number, email address and the full address and postcode of that person. We collect next of kin and referencing information limited to name, banking details, copy of insurances and security vetting documents, address and a contact phone number and email address.
Reports can include example comments or screenshots of posts that provide insight on sentiment and opinion. These posts will fall within the definition of personal data in the GDPR but are publicly available to view on the social media platform. The posts can be included in a social media report post-GDPR as a link to the location on the social media platform.
If for any reason, we take a screenshot of the post or comment, it will be anonymised. The advertiser cannot use the personal data in the post to send direct marketing to the platform user unless the platform user has already agreed to receive direct marketing from the advertiser.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Enquiry or request for a quote for supply of our services.
- To proceed with a booking for supply of our services.
- To opt in for our loyalty scheme.
- This information may be supplied to us through our website contact forms, phone call, email or messenger services on social media platforms.
We use the information that you have given us in order to create your customer record and booking (the contractual agreement).
We share this information with no other parties.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@flatpackwezard.co.uk
(b) We have a contractual obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Your information is securely stored electronically on our Customer Records Management Database. We also store some customer information in our email system. Data is backed up instantly to a separate, isolated location and all backups are encrypted using 256-bit SSL/TLS encryption. At rest, your data is protected using 256-bit AES encryption.
No records or documents containing customer data are kept on paper or any other format.
We keep your name, address, telephone number and email address for five years. We will then dispose your information by deletion of your data from our database and servers.
Under data protection law, you have rights including:
- Your right of access
You have the right to ask us for copies of your personal information.
- Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@flatpackwezard.co.uk if you wish to make a request.
If you have any concerns about our use of your personal information, you can make a complaint to us at info@flatpackwezard.co.uk You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: flatpackdevon.co.uk
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
The list details the cookies used in our website.
| Cookie | Type | Duration | Description |
|---|---|---|---|
| Necessary | |||
| _GRECAPTCHA:[hash] | third party | 6 months | This cookie is set by Google reCAPTCHA, which protects our site against spam enquiries on contact forms. |
| NID | third party | 6 months | These are essential site cookies, used by the google reCAPTCHA on our contact page only. These cookies use an unique identifier for tracking purposes to ensure that only humans can submit their data. |
| 1P_JAR | third party | 1 month | These are essential site cookies, used by the google reCAPTCHA on our contact page only. These cookies use an unique identifier for tracking purposes to ensure that only humans can submit their data. |
| CONSENT | third party | 6 months | These are essential site cookies, used by the google reCAPTCHA on our contact page only. These cookies use an unique identifier for tracking purposes to ensure that only humans can submit their data. |
| wordpress_sec_[hash] | session | end of session | Indicates when you’re logged in, and who you are. |
| _wpfuuid | first party | 11 years | The UUID is a random number that does not contain any user information and is used as part of the contact form process. |
| wordpress_test_cookie | session | end of session | Used on sites built with WordPress. Tests whether or not the browser has cookies enabled. |
| wordpress_logged_in_[hash] | session | end of session | After login, this website sets the wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use. |
| wordpress_[hash] | session | end of session | On login, this website uses the wordpress_[hash] cookie to store your authentication details. Its use is limited to the admin console area. |
| cli_user_preference | persistent | max 1 year | To ascertain cookie preferences |
| PHPSESSID | persistent | 1 year | This cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed. |
| viewed_cookie_policy | persistent | 1 hour | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| wfwaf-authcookie-(hash) | session | session | This cookie is used by the firewall to perform a capability check of the current user before website has been loaded. |
| cookielawinfo-checkbox-necessary | persistent | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”. |
| cookielawinfo-checkbox-non-necessary | persistent | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Non Necessary”. |
| viewed_cookie_policy | persistent | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| cookielawinfo-checkbox-non-necessary | persistent | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Non Necessary”. |
| viewed_cookie_policy | persistent | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| cookielawinfo-checkbox-necessary | persistent | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Necessary”. |
| Non Necessary | |||
| test_cookie | persistent | 11 months | |
| Analytics | |||
| _ga | persistent | 2 Years | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. |
| _gat_gtag_UA_[hash] | session | session | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. |
| _gid | persistent | 24 hours | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. |
You can manage your cookies preferences by clicking on the “Settings” button and enabling or disabling the cookie categories on the popup according to your preferences.
Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
